Reliance Leather: Refund & Exchange Policy
At Reliance Leather, we guarantee your satisfaction. If you aren’t thrilled with your purchase, our simple
return process ensures a stress-free experience.
Our Commitment to You
Experience top-quality leather bags & seamless shopping. 30 days refund guarantee ensures that you’re
completely satisfied with your purchase.
You need to know about the easy ways if returning Check our simple conditions for hassle-free returns
on our luxury leather bags.
- Condition of the Item: The bag should be unused, undamaged, and in its original packaging (including
dust bags, tags, etc.).
- Timeframe: You can start a return within 30 days from when you receive the bag.
- Proof of Purchase: Make sure to keep your order confirmation or receipt — you’ll need it to request a
refund.
- Personalized Items: Just a heads up, personalized or customized items can’t be returned unless they’re
faulty. How to Process Your Return If you’d like to return your item, just follow these easy steps:
- Get in Touch:
- Shoot us an email at support@relianceleather.com within 30 days of receiving your bag. Please
include:
- Your order number.
- A quick reason for the return (this helps us improve!).
- A picture of the item if needed (to help us assist you faster).
- Return Approval:
- Once we get your request, we’ll send you a Return Authorization (RA) along with the details you need
to send the item back.
 Send it Back:
Please make sure to pack your bag carefully in its original condition, including all the packaging. We
recommend using a tracked service to ensure your return is safe and secure.
Keep in mind that you'll be responsible for the return shipping costs unless the bag is faulty.
Inspection and Refund:
Once we get the bag back, we’ll check it to make sure it meets our return criteria. If everything looks
good, we’ll process a full refund to your original payment method.
Refund Details:
After your return is approved, we’ll issue a refund to the payment method you used.
Typically, refunds show up in your account within 5–10 business days, depending on your payment
provider.
Please note that shipping fees are non-refundable, except in cases where the item is defective,
damaged, or if we made an error with your order.
Damaged or Faulty Items:
At Reliance Leather, we take pride in our quality. However, if your leather bag arrives with any defects
or damage, please contact us within 7 days of receiving it. Here’s what we can do for you:
Refund or Replace:
We’ll either provide a full refund or send you a replacement — it’s your choice.
No Extra Charges:
If your bag is faulty, we’ll take care of the return shipping costs.
Evidence:
Please send us a clear photo of the issue so we can resolve it as quickly as possible. Non-Refundable
Items:
To keep our bags exclusive and of high quality, the following items are non-refundable: Personalized or
Custom-Made Bags (unless they are damaged or defective). Gift Cards and promotional discounts.
Return Shipping Costs:
If you decide to return your bag simply because you changed your mind, you’ll need to cover the return
shipping costs.
 If you need to return an item because it’s faulty or incorrect, don’t worry—we’ll take care of the
return shipping for you.
Refund Exceptions
There are a few situations where we might not be able to accept a return, like if the item is worn,
damaged, or altered. In those cases, we may offer a partial refund or decline the return altogether. If
that happens, we’ll let you know and send the item back to you at your cost.
Get in Touch with Us
We want your shopping experience to be as enjoyable as possible. If you have any questions or concerns
about your refund or return, we’re here to help:
Email: support@relianceleather.com
Phone:
Business Hours: Monday to Friday
At Reliance Leather, we’re here to providing a luxury bags. Your satisfaction is our top priority.