Refund & Exchange - Reliance Leather
At Reliance Leather, we take great pride in crafting top-notch
leather bags that our customers can treasure for years. We
know that purchasing a luxury item like a leather bag is a big
decision, and we want you to feel completely satisfied with
your choice. If, for any reason, you’re not fully happy with
your order, we’re here to assist you.
Our Refund & Exchange Guarantee
We provide a 30-day money-back guarantee for all purchases
made on our website. If you’re not satisfied with the look,
feel, or fit of your new leather bag, we’ll make it right by
offering a refund or exchange—whichever works best for you.
Eligibility for Refund or Exchange
To be eligible for a refund or exchange, please ensure the
following conditions are met:
- The product must be unused and in its original condition (no
signs of wear or damage).
- The product should be returned with all original packaging,
including any dust bags, tags, and protective wrapping.
- The return or exchange request must be made within 30
days from the date of purchase.
- Proof of purchase (like your order confirmation email or
receipt) must be provided. How to Request a Refund or
Exchange
- Contact Us: To start a return or exchange, please get in touch
with our Customer Support Team at
support@relianceleather.com within 30 days of receiving your
order. Don’t forget to include:
 To initiate a return or exchange, please provide the
following details:
- Your order number.
- The reason for the return or exchange.
- A photo of the item.
**Return Instructions:** After we receive and approve your
request, we’ll send you a Return Authorization (RA) number
along with instructions on how to send the item back to us.
**Shipping the Item Back:** You’ll need to cover the shipping
costs to return the item unless it’s due to a faulty or damaged
product. We recommend using a tracked shipping service to
ensure your item gets back to us safely.
**Inspection & Approval:** Once we get your return, we’ll
check the item. If it meets our return criteria, we’ll process
your refund or exchange. However, if the item shows signs of
use, damage, or is missing packaging, we may have to reject
the return or exchange.
**Refund Process** Once your return is approved, we’ll issue
a full refund to your original payment method. Just a heads
up:
- Refunds can take about 5-10 business days to process,
depending on your bank or payment provider.
- You’ll receive a refund for the item price plus any applicable
taxes.
- Shipping costs are non-refundable unless the return is due to
our error or a damaged/faulty product.
**Exchange Process** If you’d like to exchange your item for
something different, we’ll send you the new leather bag as
soon as we’ve received and approved your returned item. If
there’s a price difference between the original bag and the
new one, we’ll adjust your payment accordingly.
**Damaged or Defective Items** We strive to ensure your
leather bag arrives in perfect condition. If you find that your
item is damaged or defective, please reach out to us within 7
days of receiving your order. In these cases, we’ll cover the
return shipping costs and offer either a full refund or an
exchange.
- To speed up the process, please include photos of the
damage or defect with your return request.
Non-Refundable Items
For hygiene and safety reasons, gift cards and personalized
items (when applicable) cannot be returned or refunded.
Return Shipping Costs
- Standard Returns: If you need to return something, the
shipping costs are on you, unless the product is defective,
damaged, or we made a mistake.
- Faulty/Damaged Products: If your item is faulty or damaged,
we’ll take care of the return shipping costs.
Customer Support
At Reliance Leather, we truly care about your satisfaction. If
you have any questions or concerns about your refund or
exchange, please feel free to reach out to our customer
support team.
- Email: support@relianceleather.com
–Phone:
-Operating Hours: Monday to Friday, We strive to handle all
requests as quickly as we can and to provide you with the best
service possible.